Return policy

Return Policy

We truly care about the quality of our products and your satisfaction. While we don’t offer returns for change of mind, we’re here to help if something’s not right.

Faulty or Damaged Items

If you believe your item has a manufacturer defect, we’re happy to organise a return, exchange, or refund — no stress.

Here’s what to do:

  • Contact us within 48 hours of receiving your order

  • Provide clear photos showing the issue

  • Ensure the item is unused and in its original packaging

  • Include your order number or proof of purchase

We'll assess the issue quickly and keep you updated throughout the process.

 Refunds

Once approved, refunds are processed within 3–5 business days back to your original payment method.

 Please Note:

  • We do not accept returns or exchanges for change of mind

  • Custom or clearance items are final sale

  • We reserve the right to assess the condition and validity of all claims

If you have any questions, feel free to reach out to our team at [info@floorzonensw.com.au] or call [02 8528 2944] we’re here to help.